This method uses figurines, often lego or playmobil to act out services, bringing tangibility to new service ideas and making complex service and system offerings simple.
The method is typically used when describing new service offerings. By using various actors to move through a marked out environment, aided by paper prototypes, designers can share a [...]
This is Service Design Thinking basics – tools – cases
Archive for the ‘Submitted Tools’ Category
Desktop Walkthrough
Net Promoter Score
Here are the images for the NPS submission
NPS1.001.jpg (678 KB)
This post was submitted by Damian Kernahan.
NPS Image
2nd file for NPS submission
NPS1.002.jpg (394 KB)
This post was submitted by Damian Kernahan.
Service Blueprinting
Many methods for innovating an existing product or service start by creating a map. The goals of the map are to visualise the object to be improved and to identify potential areas for innovation. A good map will structure the object in a meaningful, and perhaps even unexpected way, and inspire new ideas with little [...]
Mr. Lee’s CatCam!
What is it?
The CatCam is a small, lightweight digital camera that takes pictures automatically. It is originally a device to spy on your cat or other animals but we thought we could use this device to “spy” on humans too! It is a helpful tool to get an accurate insight in peoples activities and lives.
Plan [...]
Tags: camera, catcam, day-in-life, design research, fun, pictures, probe, qualitative research, research, spy, tool
Photo-prototyping
Photo-prototyping can be a quick and effective way to visualize a concept!
Pictures enable discussions about something more tangible than an idea in your head or sketched on a napkin.
Photo prototyping works:
1. if you keep it quick & dirty
2. if you print them directly
3. if you put people on it; human scale
4. as an effective discussion [...]
Tags: photo-prototyping, pictures, Service Prototyping, visualize
Panoremo
Emotions are key in building relationships with people, with consumers, with employees. Behaviour and satisfaction are driven by emotion.
Our environment has a big impact on our emotional state. PanorEmo is a unique instrument to assess the emotional experience of environments.
David Güiza Caicedo (www.bluehaired.com) and SusaGroup (www.susagroup.com), have developed a tool that can help in measuring [...]
Tags: assessment, emotions, physical spaces, self-report
Challenging Orthodoxies
Service innovators have one thing in common: they challenge orthodoxies and industry norms, they attack long-held conventions and come up with groundbreaking ideas. Companies like Dell and Apple show that “just because someone is already doing something doesn’t mean it’s right” and “who says that people won’t do it a new way?” If these organizations [...]
Tags: breakthrough, challenge, competitive advantage, disruptive, innovation, innovative, norms, orthodoxies, think out of the box
Start Anywhere
The tool is a Design Thinkers companion to help map a project.
We use MSAccess to prototype our methodology.
My example shows what I call extended Design Thinking.
We can start anywhere using any phase of the project.
This principle is also detailed by me at Wenovski Design Thinkers.
This helps us track, update, make proposals and is flexible, user [...]
Tags: Extended Design Thinking, MSAcess, Proposal
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