A contextual interview is spending time with someone in their own environment, like their home, or community group or workplace.
The technique is rooted in ethnography and is a vital skill for designer to have. Ideally work like this is interdisciplinary and designers work with ethnographers who spend years studying this stuff.
It is important to make [...]
This is Service Design Thinking basics – tools – cases
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Contextual Interview
Desktop Walkthrough
This method uses figurines, often lego or playmobil to act out services, bringing tangibility to new service ideas and making complex service and system offerings simple.
The method is typically used when describing new service offerings. By using various actors to move through a marked out environment, aided by paper prototypes, designers can share a [...]
Cultural Probe
A cultural probe is a pack given to participants in the research stages. It is left with participants for a period of time, allowing them to self-report, and answer questions set by designers.
Unlike observational work it allows research to be conducted with minimal influence by the designer, allowing some would argue a purer set [...]
Skill Swapping: Video
Skill swapping is a method that can be used in the early design research stages of Service Design.
The method involves teaching research participants new skills to capture insights for you about the field or environment you are studying in.
For example, participants can be taught to use video cameras and given a task to record their [...]
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