This is Service Design Thinking basics – tools – cases

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    Methods

    1. Customer Journey Mapping / Service Journey Mapping (6)
    2. Personas (7)
    3. 7daysinmylife.com (5)
    4. Social Media Tools in Service Design (1)
    5. Drama Method in Service Design (2)
    6. Mechnical Tool (1)
    7. Design Fiction (2)
    8. Customer Journey Tweets (3)
    9. The Service Design LaDDER (1)
    10. Net Promoter Score (20)
    11. myServiceFellow (1)
    12. SERPE – SERvice backend Prototyping Environment (2)
    13. Physical Model (2)
    14. iPOD Nano Maintenance & Service (1)
    15. Service Prototyping (0)
    16. Customer Lifecycle Map (0)
    17. Contextual Inquiry (1)
    18. Service Ecosystem Map (0)
    19. Start Anywhere (0)
    20. Challenging Orthodoxies (0)
    21. A structured approach to Product Servitization (0)
    22. Customer Experience – Story Boarding (1)
    23. Panoremo (0)
    24. Photo-prototyping (0)
    25. Mr. Lee’s CatCam! (0)
    26. Theatrical methods in service design (1)
    27. Brand Online Radar (0)
    28. Service Blueprinting (0)
    29. Design thinking in public innovation: My real life in 2038 (0)
    30. Scenario Planning (1)
    31. Everydaylife Walkthrough (0)
    32. p2p Interviews (0)
    33. Customer (or user) Job/Desired Outcome Statement (1)
    34. Net Promoter Score (0)
    35. NPS Image (0)
    36. Analogy Study (0)
    37. Experience Prototyping (0)
    38. Storytelling (0)
    39. eThink (or eBrainstorm) (0)
    40. Skill Swapping: Video (0)
    41. Cultural Probe (0)
    42. Task Based Flows (0)
    43. Desktop Walkthrough (0)
    44. Contextual Interview (0)
    45. Requirement Review with Brain Storming (0)
    46. Steps for Brain Storming Session (0)

            Steps for Brain Storming Session

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            1.Warm – up
            a.Break into groups
            b.Give a problem
            c.Rapid design
            d.Presentation
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            2
            2.Presentation of Issue/Need/Requirement
            • Define the problem you want solved clearly, and lay out any criteria to be met.
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            3
            3.Individual Activity
            • Allows people to articulate their individual ideas
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            4.Group Activity
            •Share ideas and allows to new possibilities to open up
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            5.Present the Idea
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            Effective group brainstorming session:
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            7
            •Keep the session focused on the problem.
            •Ensure that no one criticizes or evaluates ideas during the session.
            •Encourage an enthusiastic, uncritical attitude among members of the group.
            •Encourage everyone to come up with as many ideas as possible, from solidly practical ones to wildly impractical ones.
            •Ensure that no train of thought is followed for too long.
            •Encourage people to develop other people’s ideas, or to use other ideas to create new ones.
            •Appoint one person to note down ideas that come out of the session.

            This post was submitted by Dolly Parikh.

            Tags: Brainstorming, Convergent & Divergent Thinking, Design Thinking

            This entry was posted on Wednesday, January 20th, 2010 at 08:27 and is filed under Submitted Methods. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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