This is Service Design Thinking basics – tools – cases

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    Methods

    1. Customer Journey Mapping / Service Journey Mapping (6)
    2. Personas (7)
    3. 7daysinmylife.com (5)
    4. Social Media Tools in Service Design (1)
    5. Drama Method in Service Design (2)
    6. Mechnical Tool (1)
    7. Design Fiction (2)
    8. Customer Journey Tweets (3)
    9. The Service Design LaDDER (1)
    10. Net Promoter Score (20)
    11. myServiceFellow (1)
    12. SERPE – SERvice backend Prototyping Environment (2)
    13. Physical Model (2)
    14. iPOD Nano Maintenance & Service (1)
    15. Service Prototyping (0)
    16. Customer Lifecycle Map (0)
    17. Contextual Inquiry (1)
    18. Service Ecosystem Map (0)
    19. Start Anywhere (0)
    20. Challenging Orthodoxies (0)
    21. A structured approach to Product Servitization (0)
    22. Customer Experience – Story Boarding (1)
    23. Panoremo (0)
    24. Photo-prototyping (0)
    25. Mr. Lee’s CatCam! (0)
    26. Theatrical methods in service design (1)
    27. Brand Online Radar (0)
    28. Service Blueprinting (0)
    29. Design thinking in public innovation: My real life in 2038 (0)
    30. Scenario Planning (1)
    31. Everydaylife Walkthrough (0)
    32. p2p Interviews (0)
    33. Customer (or user) Job/Desired Outcome Statement (1)
    34. Net Promoter Score (0)
    35. NPS Image (0)
    36. Analogy Study (0)
    37. Experience Prototyping (0)
    38. Storytelling (0)
    39. eThink (or eBrainstorm) (0)
    40. Skill Swapping: Video (0)
    41. Cultural Probe (0)
    42. Task Based Flows (0)
    43. Desktop Walkthrough (0)
    44. Contextual Interview (0)
    45. Requirement Review with Brain Storming (0)
    46. Steps for Brain Storming Session (0)

            Task Based Flows

            Cite Permalink:
            1
            Pre-requirements: Audience & Goal
            Preparation: Use Cases & Stories
            Materials: White-board & Markers OR Sticky Notes & Pencil/Pen OR Paper & Pencil/Pen
            Cite Permalink:
            2
            Method:
            1. You want to write the steps for where the user starts from and what is the goal of the user and of the product.
            Cite Permalink:
            3
            2. You want to start with the most common case or the “happy path” e.g. Step 1. User comes to abc.com
            Step 2. User clicks on …
            Step 3. User fills up …
            Step 4. User reviews …
            Step 5. User completes …
            Cite Permalink:
            4
            3. Your “happy path” flow is ready
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            5
            4. Now take your other use cases and then build up the requirements or features for each area without messing up with the “happy path” flow
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            6
            5. Ensure you have covered all the cases.
            Cite Permalink:
            7
            This will allow you to identify the task based flows for all use cases. You can optimize on the flow by reviewing it with your cross-functional team. Be open to their suggestions.

            This post was submitted by Dolly Parikh.

            Tags: Task Base Flow

            This entry was posted on Tuesday, January 19th, 2010 at 19:56 and is filed under Submitted Methods. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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              • "Steps for Brain Storming Session" submitted by Dolly Parikh
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