This is Service Design Thinking basics – tools – cases

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    Methods

    1. Customer Journey Mapping / Service Journey Mapping (6)
    2. Personas (7)
    3. 7daysinmylife.com (5)
    4. Social Media Tools in Service Design (1)
    5. Drama Method in Service Design (2)
    6. Mechnical Tool (1)
    7. Design Fiction (2)
    8. Customer Journey Tweets (3)
    9. The Service Design LaDDER (1)
    10. Net Promoter Score (20)
    11. myServiceFellow (1)
    12. SERPE – SERvice backend Prototyping Environment (2)
    13. Physical Model (2)
    14. iPOD Nano Maintenance & Service (1)
    15. Service Prototyping (0)
    16. Customer Lifecycle Map (0)
    17. Contextual Inquiry (1)
    18. Service Ecosystem Map (0)
    19. Start Anywhere (0)
    20. Challenging Orthodoxies (0)
    21. A structured approach to Product Servitization (0)
    22. Customer Experience – Story Boarding (1)
    23. Panoremo (0)
    24. Photo-prototyping (0)
    25. Mr. Lee’s CatCam! (0)
    26. Theatrical methods in service design (1)
    27. Brand Online Radar (0)
    28. Service Blueprinting (0)
    29. Design thinking in public innovation: My real life in 2038 (0)
    30. Scenario Planning (1)
    31. Everydaylife Walkthrough (0)
    32. p2p Interviews (0)
    33. Customer (or user) Job/Desired Outcome Statement (1)
    34. Net Promoter Score (0)
    35. NPS Image (0)
    36. Analogy Study (0)
    37. Experience Prototyping (0)
    38. Storytelling (0)
    39. eThink (or eBrainstorm) (0)
    40. Skill Swapping: Video (0)
    41. Cultural Probe (0)
    42. Task Based Flows (0)
    43. Desktop Walkthrough (0)
    44. Contextual Interview (0)
    45. Requirement Review with Brain Storming (0)
    46. Steps for Brain Storming Session (0)

            Requirement Review with Brain Storming

            Cite Permalink:
            1
            One of the expectations of a designer is not just to design something based on someone’s idea for a great product or feature, but to help come up with that idea in the first place. A time-tested way to generate great ideas is through creative brainstorming sessions. These sessions can also enhance group cohesiveness. But brainstorming sessions can only be effective if structured and run well.
            Cite Permalink:
            2
            Method: Brain Storming
            Pre-requirements: Need + Audience definition
            People in the room: Stake-holder, project implementation team and everyone available
            Tools: While Board, Sticky-notes, note-taker
            Cite Permalink:
            3
            The stake-holder presents the need and the pain points to the group. The stake holder also presents whom does this solution address. Input in gathered from everyone in the room irrespective of the role/title. Ideas can be grouped based on affinity mapping and those can be further refined by the project team.
            Cite Permalink:
            4
            Project team can prototype various ideas and test them and then further refine them to come to a solution.
            Cite Permalink:
            5
            Tools for further refinement and prototyping can be different for different groups and projects.
            Cite Permalink:
            6
            ConvergentDivergent.pdf (227 KB)

            This post was submitted by Dolly Parikh.

            Tags: Brainstorming, Convergent & Divergent Thinking, Design Thinking

            This entry was posted on Tuesday, January 19th, 2010 at 19:56 and is filed under Submitted Methods. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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              • "Steps for Brain Storming Session" submitted by Dolly Parikh
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