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This method uses figurines, often lego or playmobil to act out services, bringing tangibility to new service ideas and making complex service and system offerings simple.
This method uses figurines, often lego or playmobil to act out services, bringing tangibility to new service ideas and making complex service and system offerings simple.2
The method is typically used when describing new service offerings. By using various actors to move through a marked out environment, aided by paper prototypes, designers can share a similar vision of how a new service might work, and open up this process to stakeholder and user groups involved in the project.
The method is typically used when describing new service offerings. By using various actors to move through a marked out environment, aided by paper prototypes, designers can share a similar vision of how a new service might work, and open up this process to stakeholder and user groups involved in the project.3
It can allow a discussion between designers, front end users and staff to occur, spotting where there might be problems, or can leave designers with more insights.
It can allow a discussion between designers, front end users and staff to occur, spotting where there might be problems, or can leave designers with more insights.4
By mixing up different stories and personas in testing out scenarios, designers can often come away with new insights into user needs.
By mixing up different stories and personas in testing out scenarios, designers can often come away with new insights into user needs.5
This technique can be used throughout the service design process to map out existing services, understand complex infrastructures and relationships between users, staff and systems and visually depict in a common language for everyone, new service ideas.
This technique can be used throughout the service design process to map out existing services, understand complex infrastructures and relationships between users, staff and systems and visually depict in a common language for everyone, new service ideas.6
On top of this, it creates simple images that explain a service and can later be implemented into a storyboard.
On top of this, it creates simple images that explain a service and can later be implemented into a storyboard.7
The image included, is from PO Box and shows the method being used to map relationships and people’s journeys between villages in rural locations to spot opportunities for new service ideas.
The image included, is from PO Box and shows the method being used to map relationships and people’s journeys between villages in rural locations to spot opportunities for new service ideas.
This post was submitted by sarahdrummond.
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