This is Service Design Thinking basics – tools – cases

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    Methods

    1. Customer Journey Mapping / Service Journey Mapping (6)
    2. Personas (7)
    3. 7daysinmylife.com (5)
    4. Social Media Tools in Service Design (1)
    5. Drama Method in Service Design (2)
    6. Mechnical Tool (1)
    7. Design Fiction (2)
    8. Customer Journey Tweets (3)
    9. The Service Design LaDDER (1)
    10. Net Promoter Score (20)
    11. myServiceFellow (1)
    12. SERPE – SERvice backend Prototyping Environment (2)
    13. Physical Model (2)
    14. iPOD Nano Maintenance & Service (1)
    15. Service Prototyping (0)
    16. Customer Lifecycle Map (0)
    17. Contextual Inquiry (1)
    18. Service Ecosystem Map (0)
    19. Start Anywhere (0)
    20. Challenging Orthodoxies (0)
    21. A structured approach to Product Servitization (0)
    22. Customer Experience – Story Boarding (1)
    23. Panoremo (0)
    24. Photo-prototyping (0)
    25. Mr. Lee’s CatCam! (0)
    26. Theatrical methods in service design (1)
    27. Brand Online Radar (0)
    28. Service Blueprinting (0)
    29. Design thinking in public innovation: My real life in 2038 (0)
    30. Scenario Planning (1)
    31. Everydaylife Walkthrough (0)
    32. p2p Interviews (0)
    33. Customer (or user) Job/Desired Outcome Statement (1)
    34. Net Promoter Score (0)
    35. NPS Image (0)
    36. Analogy Study (0)
    37. Experience Prototyping (0)
    38. Storytelling (0)
    39. eThink (or eBrainstorm) (0)
    40. Skill Swapping: Video (0)
    41. Cultural Probe (0)
    42. Task Based Flows (0)
    43. Desktop Walkthrough (0)
    44. Contextual Interview (0)
    45. Requirement Review with Brain Storming (0)
    46. Steps for Brain Storming Session (0)

            Challenging Orthodoxies

            Cite Permalink:
            1
            Service innovators have one thing in common: they challenge orthodoxies and industry norms, they attack long-held conventions and come up with groundbreaking ideas. Companies like Dell and Apple show that “just because someone is already doing something doesn’t mean it’s right” and “who says that people won’t do it a new way?” If these organizations hadn’t pushed boundaries, or turned conventions upside down, we’d still be going to the store to buy a computer and wasting shelf space with stacks of CDs. To shift paradigms in your industry, you must carefully think through the “givens” in people’s minds. Only then can real breakthrough thinking occur.
            Using this tool, you will:
            (a) Abandon traditional thinking and find groundbreaking ways of doing things.
            (b) Identify unquestioned paradigms in your industry.
            (c) Discover ways to produce breakthrough innovations.
            (d) Generate ideas that create immediate and sustained competitive advantages.
            Cite Permalink:
            2
            GONCALVES_Challenging_Orthodoxies.pdf (712 KB)

            This post was submitted by AlexisGoncalves.

            Tags: breakthrough, challenge, competitive advantage, disruptive, innovation, innovative, norms, orthodoxies, think out of the box

            This entry was posted on Thursday, December 17th, 2009 at 03:03 and is filed under Submitted Tools. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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